Refund policy

BILLING, RETURNS, & EXCHANGES

Our ordering process is streamlined, so your order will immediately be sent to processing and then shipping. Once an order has been submitted, your credit/debit card will be charged immediately. Due to the high volume of orders we receive, we cannot cancel an order after submission. Please carefully take extra care to ensure you order the correct size, color, and type of your items.

To report a damaged or defective item, contact us through our contact form with your order number and a description of the problem. We may ask for a photo or try troubleshooting before confirming a defect. Expedited shipping fees are non-refundable.

Damaged or defective items

If your item arrives damaged or is defective, contact us within 30 days of delivery. We’ll arrange a replacement for a confirmed damaged or defective item at no shipping cost to you, and you do not need to return the item. If a replacement is unavailable, we’ll provide store credit. After 30 days, we can help you find the manufacturer’s contact information for any applicable warranty support.

Change-of-mind returns and exchanges

We do not accept change-of-mind returns of adult toys, lubricants, or apparel once they leave our warehouse. Oils and lubricants cannot be exchanged for a different product. These restrictions do not exclude confirmed damaged or defective items from the replacement policy above.

Sex Toys and Machines:

Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use. Purchasers use the products entirely at their own risk. The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products. This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse.

I received the wrong item or one of my products were missing:

If you receive the wrong order just shoot us an email at hello@orchidtoys.com within 48 hours and include your order # and a photo of the wrong product and we'll take care of the rest.

Order Cancellation For A Refund:

Once your order has been processed, it cannot be canceled. You may refuse the package upon delivery or mark the UNOPENED package RETURN TO SENDER and bring it to your local drop off facility to send it back to our warehouse. After your returned package is received, confirmed by us that it is unused/unopened, and processed, we will issue a refund followed by an email notification to the address we have on file. We will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours