Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive, we will be unable to cancel an order after submitted. Please order carefully.
To process a return or exchange please obtain an RMA number by emailing a request to customer service via our contact us form. Please provide your Order number and the reason for an RMA request in your email, and our customer service team will respond within 24 hrs. Expedited shipping fees are non-refundable.
Adult Toys & Lubricants:
Due to health and safety regulations, all adult novelty sales are final. We will gladly exchange or replace any defective merchandise within the initial 30-day period from purchase, after which the manufacturer provided warranty will apply via our Authorized Seller status. Please use the Contact Page to report any defective items within 30 days of delivery. Oils and lubricants may not be exchanged. Qualifying items are eligible for a merchandise credit only.
Exchanges permitted provided items are not worn or damaged and remain in original packaging with tags attached. Apparel items may be exchanged for any other merchandise in the online store. Items for exchange must be processed via issuance of an RMA number issued by our customer service team. Qualifying items are eligible for a merchandise credit only.
All sales are final. These products on this site are supplied AS IS. No warranty is given either implied or expressed. Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use. Purchasers use the products entirely at their own risk. The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products. This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse.